Tech Tuesday #3: Microsoft called ME?

Another Tech Tuesday, where we answer reader questions!

TechTuesdays from Charland Technology

Keith from Hubbardston asks….

Q: I got a call from Microsoft saying there is a problem with my computer. What’s up with that?

A: This is a scam.

There have been recent reports of folks getting calls from heavily-accented people claiming to be from Microsoft or Windows Help Center.

They’ll tell you to go to your computer now, explain how to find all kinds of “problems” with your computer, and download & install antivirus programs. Sometimes they ask for a credit card, sometimes they just install fake antivirus.

No one from Microsoft will ever call you about problems on your computer. Neither will anyone from any legitimate company. They have no way of knowing what’s going on with your computer, and no way of linking your computer to you.

Here’s a link to a recorded scam. The words that the guy says sound like they make sense but are completely untrue.

“I told you many times, I’m not a scammer.”
“Errors are only temporary files on your PC.”

So one more time…there is NO way that someone from Microsoft will be calling about a problem with your computer. No one from a legit tech company will call out of the blue with stuff like this.

Obviously if you’ve got a support contract with a real support company they may call about problems…but that’s another story.

And, you should never pay anyone who calls you unsolicited offering tech support without an agreement already in place.

And here’s what tech guys do for fun:

Don’t fall for it. Don’t let anyone you don’t know take control of your computer.

Got questions? Send them to CharlandTech via Facebook, post as a comment on this article, Tweet ‘em to @gregc00 or @CharlandTech, or find another creative way to get them to us.

Update: The US Federal Trade Commission has taken action against several of these scammers.

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